Sometimes the last person you want to call in an emergency is the police!

I got a call from our County Police Dispatch a few days ago stating that they had a locked car, and could I please respond. It was only a few minutes from where I was, so I took the address and left right away. When I arrived, there were 4 police cars and an Officer feverishly working on each of the four doors with Slim Jims and some other tools I’d never seen before. One was working the tool up and down like he was churning butter. Another had a screwdriver and a coat hanger he was trying to use to pry the door open. I really cringed because it was a later model car, which meant two things to me. 1.) The screw-driver was scratching the paint and ripping the weather striping, and 2.) The linkage inside the door was shielded and would never open with a Slim Jim even if he poked and churned for 50 years.

There is actually a 3rd thing. There’s an old wife’s tale that says it’s possible to set off a side impact airbag by inserting a Slim Jim in the door cavity at the wrong place. I think that has pretty much been disproven, but it leads me to another concern. Today’s cars have so much wiring running through the doors now, to power the locks, the remotes, the windows, and yes, even the connector or sensors to the airbags. Are the police departments “free openings” really worth all the potential damage that can be caused by an untrained individual poking around inside the door cavity?

It kind of reminded my of a recent TV Commercial that states, “You wouldn’t want a doctor doing your job, why are you trying to do his?”

Suppose that airbag sensor was disconnected? You may never know you even have a problem until the airbag doesn’t deploy to save a life. Suppose the tool hits a bare wire and shorts a fuse? Or disconnects a linkage? Do you think a trip to the dealer for repairs is going to be cheaper than a trained locksmith?

To their credit, many Police Departments won’t try to do car openings because of the liability they could face. Of course, who you call is up to you, as long as you know the risk and possible outcomes.

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Deceptive Quotes by “Locksmith’s” are rampant

Well it happened again. I wish I had some fool proof way of alerting an unsuspecting public. I often receive calls from stranded motorist that have locked their keys inside a vehicle asking what my charges are. I quote a flat rate that includes all charges. Today I quoted a price of $55.00 which included mileage, labor, gas, and a small profit. Mind you, that was a total price. I’d traveled about half a mile towards the car when I got another call from the person I was going to meet. “I found another person down the street that said they’d open it for $35.00, so I’m going to have them do it.” It turns out what they quoted was $35.00 plus labor, but the bargain hunter hadn’t heard the “plus labor”. Well, she got her car opened and the bill totaled $135.00. These “Scammers” purposely low ball their prices and get very belligerent if they’re challenged the the bill is presented. If you ever need a Locksmith, please be sure you know who you’re dealing with and that they’re reputable.

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Locksmith Christmas

LOCKSMITH CHRISTMAS
Twas the night before Christmas and the wind was a howling.
I looked out the window, Thinking and scowling.
Outside it was ugly, windy and cold
The wind chill was nasty. Or so I was told.
Not a good time to be out when the wind cuts like a knife
Best to stay home and cuddle the wife.
But as I lay down to rest my weary head
I answered a call with a feeling of dread.
I jumped into my van and started it up,
Warming My fingers with a hot chocolate cup
The motor came to life with a roar for the cold
And Wind hit me hard and rocked the van bold.
I was tired and grouchy, were the truth to be told.
The address was found with no trouble at all
A woman and her kids. Three medium, one small,
Locked out of their home – Keys lost at the Mall.
With a flick of my wrist and a rake with the pick
The cylinder opened lickity split.
“ You saved us this night.” she said with a smile,
Then she turned on the light. “You got here so quick.
We have nowhere to go and the baby is sick.
How much do I owe you for helping us in?
I’ll pay the price sir. Though My wallet is thin.”
The children were told to get ready for bed.
Three boys and a toddler with a stuffy head.
They raised a fuss and started a fit.
“Do you want to miss a visit from Old Saint Nick?”
That settled them down… Real quick.
The furniture was old and torn in spots.
Blankets covered chairs. Beds looked to be cots
Four lonely ornaments hung on a scraggly tree.
Hand made by the children, that I could see.
A few presents were wrapped and tucked underneath.
It looked so bare and sad to me.
I pulled out my invoice and started to write.
I had to squint a moment, for the night seemed too bright.
I looked to the sky and saw it was clear and the stars sparkled bright, all was so dear.
The wind that was cutting me moments before
Seemed to have stopped at opening of the door
The sudden silence screamed at me. So calm. So new
I held in a sigh and I new what to do.
“This ones on me Miss. Merry Christmas, and a good night to you.”
With one more glance in to her small place
I left her in her door way with a confused look on her face
I tore up the invoice and tucked away my tools
I scratched my head thinking that I must be a fool
With a shrug of my shoulders and a lift in my heart
I walked away feeling good playing this part
Time to head home and to start my van
Not such a bad night, after all, for a tired old man.

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Product Review – Schlage Securekey Problems

Competition among lock manufactures has been intense with the race to come up with some new design that will, supposedly, make it easier for customers to rekey and match there own locks.

Schlage recently introduced a new product line called “Securekey“. It comes with a blue reset key, as well as a user key, meant for day to day use. The blue key is inserted and turned to “reset” the lock. It is then removed and a second “reset key” is inserted and turned to rekey the lock.

There have been significant problems with the new Schlage Securekey product line. Specifically, these problems include design manufacture inconsistencies and parts not performing the task for which they were designed. Some of the internal pin tumbler workings are known to separate from the side bar element, causing keys to not work as they are supposed to.

I’ve been called out to repair a few that stopped working and found, at least in one case, that the customer didn’t understand the Blue Key/regular key concept and was using the blue key as his regular key and was resetting the pins every time he tried to lock his home.

There have also been reports of the cylinders that have been able to be re-keyed without the use of the special key provided, also causing lock outs.

If a lock out occurs with the Schlage Securekey products, in most cases the lock will need to be destroyed and replaced. The design is such that it is difficult to pick open damage free, but can easily be turned to the unlocked position with a screwdriver and a pair of channel lock pliers. Also, If working keys are lost, the lock must usually be replaced, because of the difficulty of decoding the lock to make the key required to reset the lock.

My general recommendation with this product is to avoid it’s use, at least until the design flaws have been worked out and it’s more difficult to by-pass during a break in attempt.

Please feel free you add you comments and experiences.

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Locksmith’s do it in the cold!

As winter is fast approaching and the snow will soon fly, I’m reminded of a time last winter when I was called out at night to unlock some poor soul’s car that had been locked up with the keys inside.

It was about 11:00 PM when I pulled into their driveway. I shivered up to the front door and knocked to announce my arrival, verified which car it was, and headed back to my van to retrieve my tools. Theirs was a model I’d opened a hundred times, and I expected to soon be on my way. It was not to be!

When I got out of my van, I left the engine running to keep the heater cranking. As I exited the door, my knee hit the lock button. Now I have this nice couple watching me, and I realize the locksmiths van is locked with the keys inside. NO WAY was I going to call out another locksmith with my own van so prominently marked with locksmith signage. Stories like that get around!

Sheepishly, I asked the pair if they had a coat hanger I could borrow. I’ve never seen grins so big as theirs as they handed me a wire hanger I could fashion into a tool! I bent and twisted the hanger into just the right shape I needed to open my car. Once it was opened, I could get to my “professional tools” and opened their car.

My next step was to ask them to raise their right hands to the square, and swear them to secrecy. I was so embarrassed, when asked how much they owed, I told them “No charge”. I jumped back into my ride and left.

Looking back, I can see the humor I couldn’t see then. The moral is that everybody can do it. I carry a spare key in my wallet now. Maybe that could help you too? If not, my number is (801) 668-KEYS, I’ll be happy to help.

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Keeping your Garage Door Secure.

Garage Door

As I conducted a recent home-security evaluation, the homeowner informed me he had four outside doors. When I asked if that included the overhead garage door, he replied, “I don’t consider the overhead garage door an outside door.” Don’t make the same mistake this homeowner did by assuming the garage door is not an entrance to your home. In fact, it’s the largest entry door and needs special care to make sure it’s secure at all times.

These doors are fast becoming a preferred method for burglars to gain entry. Unfortunately, homeowners are contributing to this problem by leaving garage door remote controls in their automobiles. Don’t make it easy for an intruder to get into your home by leaving a remote on the visor of your vehicle. Purchase a small key chain remote that attaches to your key ring, assuring your opener is with you at all times.

Make sure your automatic door release (which disconnects the overhead garage door from the belt drive in case of emergency) is secured. This can be done by simply removing the pull cord. Make sure to keep the cord in case you need to disengage the door from the power opener in the event of a power failure or motor breakdown.

Before leaving on vacation, switch off the power to the overhead door opener at the breaker switch, as well as placing a padlock through the spring lock to eliminate outside tampering.

If you are installing a new garage-door opener, make sure you change the factory code settings. Burglars know what the factory settings are, so change them immediately. The same goes for new home buyers who may have the common sense to re-key their locks, but quite often forget about the overhead garage door.

Don’t get caught doing half the job by forgetting to change the codes on your garage door openers; after all, you don’t know how many remotes the previous homeowner had. Check outside for keypad entries to your garage door. These keypads allow entry by pushing in a numbered code.

Most electric garage door openers have instructions on code changes on the unit itself. If you can’t find instructions, ask your locksmith when he or she is re-keying your home.

If you are guilty of leaving your garage door open overnight or forget to close your door on the way to work, you should purchase a monitor that senses when your door has been open for a set period of time. After whatever period of time you set the monitor for, the door will automatically close; assuring your home is secure.

Posted in Home Security | 1 Comment

Lowest Price or Best Buy?

Several times each week, I’ll get a call that asks me what my prices are, and if I’ll price match a competitor. While I’ve been tempted, my answer has always needed to be “no, I don’t price match”. What I frequently don’t get to explain is the WHY.

I’m sure if you consider your industry, whatever it is, you can point to new comers that think they can get rich by under charging for their product or service and hoping to take accounts from the older more experienced professionals. These fly by night “competitors” are seldom in it for the long term. Economic realities soon force them out of business.

Not long ago I received a call from a person who had bought a set of car opening tools and started advertising rates at about half of what other professionals charge for unlocking services. During the time he operated, he caused untold damage to car lock and door linkages. When he called me, he wanted to sell his tools because he wasn’t “making it” and needed to find work elsewhere. I wished him well, but was glad he was leaving. The unskilled can make your business or home less secure by making mistakes installing a lock or pinning it incorrectly.

I’m known for the quality I provide and my customer gets the benefit. I know reasonably well how long a given job takes, the distance I’ll need to travel, and the materials I’ll need to do a quality job. I plan on being around the next time you need me.

Those that underbid me, seldom, if ever, do the quality of work I can and do. They’re in a rush to get to the next job, to make a fast buck, and get off without making an investment in quality. The result is frequent call backs to fix what they should have done right in the first place, dissatisfied customers, but mostly unresponsiveness to their customers real needs. I guess they know what their service is worth. I may not offer the lowest price, but I am the best buy. Call me and I’ll keep you lockin’ good!

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To Rekey or Let It Be?

If you aren’t familiar with this term, as a lot of people aren’t, let me introduce you to a little thing called a re-key.

Re-keying a lock is pretty much what it sounds like; but let me break it down into even simpler terms. It means to take an existing lock and make the key that works, no longer work by reconfiguration the pins so a new key will work. (Ripping out the insides and replacing them with newer, faster, stronger, better than before… okay maybe not quite… but you get the idea now.)

Why would anyone want to do this? I mean, why not just go out and buy new locks? Replacement hardware as the solution? There are a couple of reasons why you don’t need to go out and buy new hardware. First, its a more expensive choice. Second, if you buy a lock that costs less than it does to re-key your locks, then you are probably buying cheap locks that will fail relatively quickly. Also many locksmith can’t or won’t re-key a cheap lock. They aren’t made to spec; because they aren’t meant to be re-keyed, they’re meant to be thrown away. (Really, I’m not making that up!)

Most locksmiths charge between $10-$20 to re-key a lock (depending on who you call). If a locksmith comes out to you, then you will be charged a service call as well as the re-key charge. (Some locksmith also charge a labor as well as an hourly rate on top of that as well. We don’t.)  When calling any locksmith, ask if they charge a flat rate or if there is going to be a labor or an hourly rate as well. Find out what the service call is and the re-key charge per cylinder. Some locks have two cylinders [such as double sided deadbolts] and you will be charged accordingly. Every where a key goes is a cylinder. So count cylinders, not doors. One door may have a deadbolt and a knob. That’s usually two cylinders.

The decision to re-key or replace is really a matter of how the lock is holding up. Some locks can last a lifetime, only needing a squirt of WD-40 from time to time. Others, especially cheaper locks, will fail faster.

You never know when you might need to re-key your home. So here are a few good practices to keep in mind:

  1. When you purchase a new home. Why? Whether your home is a manufactured home or it has been built to your specifications, you don’t know who may have a key to your home. Even if the contractor gave you all the keys; Did the sub-contractors turn them all in? Did they make extra copies to make it easier so they could paint the walls or put in the flooring? Just because your home is new, doesn’t mean that for peace of mind you shouldn’t have your locks re-keyed. Note: This is not saying contractors are bad and they didn’t give you all the keys. Its just a good practice.
  2. When you move into a rental; have the landlord re-key the locks prior to your moving in, or ask permission to have the locks re-keyed as soon as you move in. You don’t know how many people the previous tenants may have given keys to.
  3. When you purchase a pre-owned home. How many keys did the Realtor have out there? How many friends, neighbors and/or family members did the previous owners give keys to? Peace of mind and personal safety is worth the cost of re-keying your locks. I have had customers tell me that they knew the previous owner and they were sure that they had all the keys. They are probably correct in their assumption, but did they ask the previous owners how many keys they had lost over the years?
  4. If you purchase ‘keyed alike’ locks from a big box store. You go to a box store and buy “keyed alike” locks; the packaging will often say ’match this number’ to another box to purchase another keyed alike lock. The problem? Well, everyone else doing the same thing. If you go and find twenty-two (22) locks keyed alike and need only two (2) who is buying the other twenty (20)? Box stores have keyed alike numbers in bulk, so you aren’t the only one getting them. Now who else has a key to your house? Most locksmith do not charge a re-key fee if you purchase the locks from them. So the benefit of buying locks from a locksmith is that the chances of them re-keying your locks to the same as someone else is reduced by literally tens of thousands.
  5. Your keys were lost or stolen. Yes, this is an easy one. If you don’t know who has your keys, then you definitely should re-key your locks.

Another really good practice, if you use key tags to separate your keys, never, and I mean never, put your full name, physical address, or phone number on your keys. Mark the tags with something you will remember such as ”summer house”. Use one of those services “if lost drop in the mail”. Or return to a Post office box. (In this case the address without your name.)

I would really like to see your comments, get your feedback, or answer your questions, and hear about your experiences! Feel free to leave your comments.

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The “Bump Key” Threat.

Recently I’ve had several calls from folks wanting more information about Bump-Keys, and how to defend against them.

It seems Channel 2 News did a segment on these not too long ago.  Knowing that the News must have ratings, I can kind of guess that it was slanted for maximum effect. For those that are interested or concerned about the concept of bump-keys, here’s a short explanation. I’ll offer a few solutions and defenses against bumping later.

Start by a looking at how a common residential lockset is constructed. Inside there are typically five separate “pin stacks”. Each pin stack consist of at least a bottom pin, a top pin, and a spring. With the right key, the pins are lifted to the shear line  allowing the plug to turn, thus unlocking the lock. A bump key is a specially cut key that, by it self, will NOT open the lock, but once inserted and given a tap (bump), will cause the pin stacks to jump. For a just a mili-second, the pins will be in the right position for the cylinder to turn and allow the lock to open.

Without minimizing the threat, there are several things that need to happen for this to work. The correct amount of “bump” needs to be given and at the exact same time a turning action needs to be applied to the lock, and in the right direction. Not every bumping attempt is going to be successful. Pressure, timing, the cut of the bump key, the condition of the lock, the pressure exerted by the springs, and the length of the pins, all have an effect on the outcome.

This isn’t a new concept. It has been one method of many, used by locksmiths for so many years that it’s impossible to even know where it originated. One of the concerns for many, is that the criminally minded can use this concept to break in to their home or business.  For the record, I’ve never heard of a break-in using this method. Usually they will kick in a door jamb or find a door or window unlocked. That doesn’t minimize the possibility and there are things that can be done to prevent it from happening.  I do see an alarming trend, especially on the internet, where more and more people are wanting to sell information and bump keys to make a few dollars, so I suppose this is a threat that could become more feasible in the future.

Solutions

One of the best ways is to install a higher security lock on your home. I’ve always wondered about all the beautiful homes I see that cost hundreds of of thousands of dollars, being protected by the cheapest locks offered by the local hardware store. I think good security, protection of your assets, and family safety deserve a little more than what is on sale. I’ve heard it said that locks only keep honest persons honest, but at 2:00AM when you hear someone messing with your door – aren’t you glad you were only worried about the honest people? What should be done about the not so honest?

One solution is to invest in a lock brand that could be considered “bump proof”. Generally they will need to be purchased from a locksmith. Some of the brands in common use are MEDICO, ASSA, Bi-Lock, and Scorpion. These come with proprietary keys that are usually licensed only to the specific locksmith that sells them. Duplicate keys are more expensive but can’t be made by the local five and dime store and often not even by another locksmith. That means you can be sure no one can get a key to your home that you don’t know about, and that’s a good thing!

The line I carry is the Scorpion. They’re a little less expensive than the others but like the others, these locks can’t be bumped, are virtually pick proof, and have defenses against drill attack. I’m the only one in Utah that can purchase the key blanks for these and I’m required by contract, not to make duplicates without a signature card on file from the owner of the lock.

Short of changing lock sets, there are also techniques that can take with your current locks. By making modifications to the pin stacks, a locksmith can virtually eliminate the chances that a standard bump attack would be successful. These include using longer and shorter pins together and varying the strength and length of the springs used in the locks among other measures.

If you’d like any further information on protection against bump keys, home and office security, or other issues concerning your locks. I encourage responses and feedback to this article.

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